Site errors caused by anti-virus software
Jun 23, 11:14 EDTResolved - We have received word from AVG and Avast that the error is now resolved. Users should once again be able to access the Chit Chats platform without issues. We thank you for...
View ArticleIssues with Scheduling Canpar Pickups
Jun 27, 17:37 EDTResolved - We have deployed a fix for this issue. Existing pickup requests are being processed and clients can once again schedule and print labels for new Canapar pickups. Our team...
View ArticleCanada Post API issue impacting the purchase and printing of postage
Jul 4, 16:32 EDTResolved - We have confirmed that purchasing and printing Chit Chats Canada Tracked postage is once again available. We thank you again for your patience.Jul 4, 16:12 EDTMonitoring -...
View ArticleChit Chats site move
Jul 26, 01:05 EDTCompleted - The scheduled maintenance has been completed.Jul 25, 23:46 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 22,...
View ArticleProblems buying insurance
Jul 26, 16:18 EDTResolved - Our workaround has fixed this problem for now. Failed insurance purchases will retry over the next hour and should fix themselves. Purchases made from this point forward...
View ArticleCanada Post API issue impacting the purchase and printing of postage
Aug 30, 11:06 EDTResolved - Canada Post has deployed a fix for the service disruptions and we have confirmed that purchasing and printing Chit Chats Canada Tracked postage is once again available. We...
View ArticleCanada Post API issue impacting the purchase and printing of postage
Sep 20, 13:51 EDTResolved - This incident has been resolved.Sep 20, 13:37 EDTMonitoring - Canada Post has deployed a fix for the service disruptions and has updated their site status to operational. We...
View ArticleProblem printing client batch labels
Oct 18, 17:46 EDTResolved - This incident regarding issues with printing client batch labels has been resolved.Oct 18, 15:44 EDTInvestigating - We are currently investigating reports of clients...
View ArticleInfrastructure software update
Dec 11, 00:51 ESTCompleted - The scheduled maintenance has been completed.Dec 11, 00:30 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 10,...
View ArticleInfrastructure maintenance
Feb 23, 00:47 ESTCompleted - The scheduled maintenance has been completed.Feb 23, 00:30 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 22,...
View ArticleDatabase upgrade
Feb 25, 00:48 ESTCompleted - The scheduled maintenance has been completed.Feb 25, 00:28 ESTVerifying - Verification is currently underway for the maintenance items.Feb 25, 00:00 ESTIn progress -...
View ArticleSite outage - 503 Service Temporarily Unavailable
Mar 6, 12:00 ESTResolved - A seemingly innocuous upgrade of a backend infrastructure tool caused the web site to be unavailable for 2-3 minutes. This upgrade was performed previously in a test...
View ArticleConfiguration change
Mar 29, 00:09 EDTCompleted - The scheduled maintenance has been completed.Mar 29, 00:02 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 28,...
View ArticleIssues Purchasing Chit Chats U.S. Tracked Postage
Apr 10, 15:58 EDTResolved - We have confirmed that purchasing Chit Chats U.S. Tracked postage works as expected once again. Thank you for your patience and understanding.Apr 10, 15:25 EDTMonitoring -...
View ArticleIssues Purchasing Postage
May 4, 17:27 EDTResolved - This issue has been resolved. Thank you again for your patience.May 4, 16:52 EDTMonitoring - Thank you for your patience. A fix is in place to resolve the issue and postage...
View ArticleDatabase maintenance
May 13, 01:17 EDTCompleted - The scheduled maintenance has been completed.May 13, 00:52 EDTUpdate - This maintenance is still progressing but we have put the site back online while it works. Brief...
View ArticleSite very slow
May 24, 13:45 EDTResolved - The chitchats.com was very slow for about 15 minutes earlier today. We're still investigating the root cause, it appears to have been related to a long-running database...
View ArticleIssues Purchasing Canadian Postage Types
Jun 1, 23:29 EDTResolved - This incident has been resolved.Jun 1, 15:09 EDTIdentified - We have identified issues with purchasing Chit Chats Canada Tracked and Chit Chats Slim postage on the platform....
View ArticleIssues Purchasing Canadian Postage
Aug 8, 13:52 EDTResolved - This incident has been resolved.Aug 8, 11:30 EDTMonitoring - Purchasing postage and tracking for Canadian shipments is functioning as expected but our postage partner...
View ArticleInfrastructure software update
Sep 30, 00:21 EDTCompleted - The scheduled maintenance has been completed.Sep 30, 00:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 26,...
View ArticleIssue purchasing USPS First Class Mail International
Nov 15, 18:17 ESTResolved - This incident has been resolved.Nov 10, 19:21 ESTIdentified - We have identified issues with purchasing USPS First Class Mail International on the platform. Thank you for...
View ArticlePossible downtime tonight
Jan 30, 00:23 ESTCompleted - The scheduled maintenance has been completed.Jan 30, 00:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 29,...
View ArticleIssue purchasing USPS postages
Feb 27, 16:57 ESTResolved - Between 16:22 EST and 16:39 EST some clients were unable to purchase USPS postages. The issue has now been resolved by our postage partner. We are monitoring the situation...
View ArticleIssue Purchasing Chit Chats US Select Postage
Mar 12, 10:38 EDTResolved - Issues with purchasing Chit Chats US Select postage on the platform have been resolved. Thank you for your patience, and we apologize for the inconvenienceMar 12, 09:38...
View ArticleIssue with Importing Shipments and Purchasing Postage
Mar 25, 10:29 EDTResolved - The issues with importing shipments and purchasing postage have been identified and resolved. Thank you for your patience during this incident.Mar 25, 09:15 EDTInvestigating...
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